‘The atmosphere is friendly, welcoming and caring, encouraging both personal and professional development.‘
Who are you?
Tell us a little about yourself
My name is Aurélie. I am a sociable and considerate person who values building genuine, long-lasting relationships. Kindness and empathy are at the heart of everything I do and are values I hold dear. I am patient by nature, and I remain calm and composed, even in the most challenging situations. In my free time, I enjoy spending quality time with my family and friends. I am curious and passionate about travelling. I love discovering new destinations and planning itineraries, both for myself and for those around me. This allows me to combine my creativity, organisational skills and enthusiasm for exploring new places.
What’s your professional background?
After studying Law and Financial Engineering, I spent 10 years working in Credit Management. I wanted to bring a more human dimension to my professional career by moving into customer relations, as it better reflects my values and aspirations. This opportunity allowed me to make that transition.
How did your path lead you here?
I discovered the company through LinkedIn. They were looking for a new Account Manager for the French market, and the role was exactly what I was looking for. From our very first conversations, I immediately had a great feeling about the team, which confirmed my desire to join the company.
What is your role and what does your typical day look like?
I have been part of the French Customer Service team since June 2022. Every day, I support customers in the French market with identifying their needs and bringing their label projects to life, from the very first point of contact through to completion. It is an incredibly rewarding role thanks to its cross-functional nature and the wide variety of industries we work with. Every day is different, and the possibilities are endless, making this role both exciting and stimulating.
What makes your job special?
I am the main point of contact for customers in the French market. My role is to understand their needs and challenges so that I can recommend the most suitable solutions.
To ensure the best possible customer experience, I work closely with our Production and Design teams, acting as the link between our customers’ expectations and the successful delivery of their projects. What I particularly enjoy about my role is the tangible impact it has. Every day, I help customers develop their businesses and overcome new challenges. Knowing that my work contributes directly to their success is a genuine source of motivation.
…and what makes the company a special employer?
It is a company where people always come first. Creating a positive working environment is a real priority, with a strong focus on ensuring everyone feels supported and valued.
The atmosphere is friendly, welcoming and caring, encouraging both personal and professional development. Everything is done to ensure employees feel valued every day and have the opportunity to grow in an enjoyable and motivating workplace.
What’s one moment that really stands out for you?
The company culture as a whole, and especially the warm welcome I received when I joined, stand out the most. I’ll never forget that moment. Team events are also highlights, bringing everyone together in a friendly and enjoyable atmosphere. The company has an incredible ability to bring people together.
Written by Laura Münker
Marketing
