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Customer Service & FAQ

In the frequently asked questions you will find answers to questions about ordering via the calculator, labels in general, our materials, printing processes, payment methods and much more.

Online Calculator

Calculate labels quickly, easily, and above all, by yourself. That’s the concept behind The calculator is at the heart of it all and helps to calculate the right label for you.

By entering all parameters such as quantity, colours, format, and material, the calculator automatically calculates all processes in real-time. You can find more information as well as a step-by-step guide, on how to place an order using the calculator, here.

The result? – Always find the best possible prices and receive labels of the usual top quality, calculated by yourself!

Yes, you can also calculate several varieties in one go. Here you simply select the option “No. of Label Designs” and enter the number of the different varieties. Please note that you enter the total quantity under “Quantity”. You divide the individual quantities among the different varieties separately after the purchasing process.

Attention: The labels can only differ in motif and colour. Different papers or shapes cannot be used in a single order. If you want to order labels with different paper or shapes, you must create a new order for this.


No problem, you can simply send yourself multiple quotations, entering the varying job specifications each time.

Our goal with the online calculator is ease of use, which is why it is currently limited to one printing job at a time. However, we are of course happy to collate your quotes together into one on request. Simply contact us.

Labels – General Information

Self-adhesive labels on rolls or simply roll labels, are labels that require no extra adhesive and can be applied by simply removing the label from its backing and applying it to the desired surface – either by hand or with a machine.

We produce labels on rolls due to the simplicity and versatility this offers during both processing and application, for example when it comes to packing or bottling. They can be refined in many different ways and are therefore not just practical but also visually appealing. 

This can be entirely up to you. If you have a desired number of labels per roll, simply let us know – it is also possible to specify this number when you order your labels online via the online calculator.

If you are using a machine to apply your labels and need to specify a maximum roll diameter, this can also be done during the ordering process.

Label Materials, Stamping & Special Finishes

We print onto a large variety of self-adhesive label stock, including paper and film substrates. Find out more about our different types of paper in our material guide.

Our equipment is compatible with a huge range of different label materials. Do you already have a specific type of paper in mind, or a sample you’d like to send us? No problem! Write to us using the contact form or call customer service. We’re always happy to help!

Whether you use them for text, for your logo, to fill in an area, or for edging around images, the glossy finish and vibrant colours of stamping foils add an extra level of quality to your labels. We prepare a tool specifically for your label, so you can choose whatever design you like. The foil is applied to the paper using heat during the finishing process. Due to decades of experience with wine labels, we’re we are very well equipped for applying hot foils in-house, ensuring your labels look fantastic but remain cost effective at the same time.

Our hot foils in silver and gold are the most standard options but you can also get hot foils in a large variety of different colours. Need a very specific foil? No problem! We work with hot foils supplied by Kurz and if we don’t have them on stock yet, we can obtain them quickly and use them for your printing job. Just contact us if you’re looking for a particular hot foil.

This clear protective varnish is applied to the labels at the end of the process and is available as either a gloss or a matt finish. It offers additional protection against moisture or oil and protects the print work from minor scuffs. We offer gloss varnish as a standard. Need a particular varnish? Get in contact with us – we’re always happy to advise you!

Printing Process & Colours

Want to know exactly what your labels will look like when they come out of production? We would be happy to produce a colour proof for you for a small fee. We can then also use this for colour matching during production. If you would like a press proof, we would be happy to discuss and arrange this with you individually.

Standardised procedures (such as colour matching with previous runs), the most up-to-date measurement techniques, and stringent quality control guarantee that the quality remains the same within each run. Our colour management system allows us to meet Process Standard Offset requirements. We also work to minimise colour variation by constantly training our staff and using the latest technology. If, despite this, you are not 100% happy with your labels, please write to us using the contact form or call our customer service team, who will be happy to help you.

A common problem here is that screens do not provide a true representation of colours. Screens work using the »RGB« colour space and sometimes produce colours that are slightly different from what our machines can print. We use the four process colours of CMYK (cyan, magenta, yellow and black) for printing. Conversion between colour spaces can result in isolated variations in colour. These can be countered by using professionally-produced print data created in CMYK and a colour proof that we provide.

Our standard turnaround time is 5-8 working days from the moment your artwork is in our system. Once your printing data is uploaded, we can provide you with a more precise delivery date. Delivery times can vary according to the label type, any special finishes and current production volumes. An estimated delivery date is always given both in the online calculator and in your personalised quotation. We aim to be as accommodating as possible and will always try our best to meet your requirements.

The price of express production can vary depending on job specifications, but generally amounts to 25% of the normal price.  For orders up to £200 there is a flat fee of £50. The exact price for express production will be shown in step 3 of the online calculator.

Express Production jobs are completed within 48 hours. Express Production is only possible if we already have the necessary tools (e.g. die cutters, stamping tools…) on-site. 

Our system calculates delivery dates in real time, taking into account your job specifications, our current production volumes, and the chosen shipping method. UPS Standard Delivery (free delivery within the UK) takes 1-2 days, and UPS Express takes 1 day.

Payment and Dispatch

You can pay for your jobs using Paypal, direct debit, credit card (VISA or MasterCard), debit card (VISA electron or Maestro) and by invoice*.

* Please note that any newly registered customers will be requested to pay for their first two orders on an up-front basis. Following this, our customer service team will be more than happy to discuss the possibility of setting up alternative credit accounts and payment terms.

Orders for delivery within the UK or EU are always free with standard delivery. If the labels are to be delivered outside of the UK or EU a supplement is payable, according to the quantity of labels and destination country.

UPS Express overnight delivery is charged by weight.

You will receive your invoice by email after your order has been placed successfully, so as to minimise the impact on the environment. If necessary, it can also be sent to your accounts team using an alternative email address provided by you.

Your items will be securely packed and shipped by UPS Standard. Express delivery is subject to an additional charge. Standard shipments are free of shipping charges.UPS Standard shipping is free, whilst UPS Express shipping is charged based on the quantity and weight of your roll labels.

We take care of the Customs Duties, so you don’t have to worry about additional costs. If you would like to know more about customs regulations and VAT you can visit our website for more information.

The VAT rate applied to labels imported into the UK is at 20% because they fall under the standard category. Visit our website for more information about customs regulations and VAT.


In the top right of our homepage you’ll find a link to “Login/signup”. This will take you to our signup page where you can enter a few details and register with One or two clicks later and your account will be ready! You can of course choose your own secure password.

Yes. We dislike spam just as much as you do and never pass on your information to third parties. Your account with us is also password protected.

Please contact our customer service team to request this. Write to us using the contact form or feel free to call our customer service team. We’re always happy to help, even if we’re sad to see you go!

Order Processing

Yes. You can enter and edit alternative delivery addresses in the »my« area once you’re logged into your account.

Cancellations can be made by telephone or email. Cancellation is only possible if the job has not yet been passed to production.

If, despite our high quality standards, you notice any deficiencies in production, please contact us and we will take care of your concern.

Please send us your e-mail at, quoting the relevant order/delivery note or invoice number, and describe your concern – please include picture or video material showing the reason for the complaint.

We prioritize any issue you are facing. Our team will work actively on resolving it and will get in touch with you as soon as possible. If the cause cannot be identified by e-mail and on the basis of the photos and videos sent, we must inspect the goods here on site so that we can clarify the cause and have a chance of a detailed investigation and, if necessary, rectification. Please understand that we cannot refund the labels without having first checked the case through our quality assurance. You are welcome to return the rejected labels to us free of charge for disposal.

We strive to provide excellent customer service. Please contact us if you have any additional questions, concerns, or comments.

If you have particular requirements which cannot be specified within our online calculator then please do get in touch with us to discuss these. Whilst the online calculator is the fastest option for you, we are of course happy to talk through orders with you on the phone or via email.

As a professional label manufacturer, we are primarily focused on supplying companies. Accordingly, the pricing of our label production is only really interesting for larger print runs. Nevertheless, private customers can also order small print runs from us. So no, there is no minimum value for an order, but for smaller runs you have to reckon with correspondingly high costs.

Print Data and Data Management

We keep print data on file to ensure that we can produce re-runs as accurately and as quickly as possible. It also means that we have a backup copy of your artwork in case of any misfortune at your end. We are of course happy to remove your data from our system at your request – simply write to us using the contact form or call our customer service team. We’re always happy to help.

We only use graphic formats, so unfortunately we can’t accept Microsoft Word files (.docx), for example. Suitable data formats are PDF, EPS, TIF, AI or PSV. You can find out more detailed information on our label artwork page or on our blog.

You can produce professional printing data that meets our requirements using graphics programs such as Adobe Illustrator, InDesign, Photoshop or ArtPro. You can find out more about our data recommendations and requirements here.

Would you prefer to take care of your label artwork? We offer a range of artwork services, to provide you with all the assistance you need.

If you are concerned about whether your artwork is print ready or not, you can order one of our artwork services as an optional extra. The data check considers whether the data is suitable for printing and does not look for typographical or other errors. Take a look at our label artwork page to determine if your artwork is print ready.

Other Questions

Using natural resources in a sustainable way is something we do as a matter of course. We organise our production methods so as to be as ecologically friendly as possible. We produce printing plates without using chemicals, use the latest technology to reduce waste, and purchase energy from renewable sources supplied by regional suppliers.

Please ensure you have installed the most up-to-date version of your browser. We particularly recommend using the Mozilla Firefox and Google Chrome browsers. also uses JavaScript to provide certain functionality (such as the online calculator). Please therefore ensure that JavaScript is enabled.

There is a link at the bottom of each newsletter which you can use to unsubscribe.

We are an innovative and growing company and open to new ideas. You are welcome to send us your request by email or using the contact form.

No problem. Write to us using the contact form or call our customer service team. We’re always happy to help.