Meet the Team: Logan

Who are you? Tell us a little about yourself

Hi, I’m Logan, and I’m part of the Customer Service & Sales team at label.co.uk. I’ve been with the company for over four years and have worked in customer care throughout my entire career.
I’m someone who genuinely enjoys helping people and building positive relationships. Whether it’s solving a problem, finding the right solution, or supporting a customer through a challenge, I find it incredibly rewarding to make someone’s day a little easier. I always try to bring a positive, approachable attitude to every interaction because I believe great service starts with great communication.

What’s your professional background?

Customer service has always been at the heart of my career. Over the years, I’ve developed experience in customer care, sales support, problem-solving, and building strong customer relationships.
What I enjoy most is helping customers find solutions. Every enquiry is different, which means every day brings new opportunities to learn, adapt, and make a positive impact.

How did your path lead you to label.co.uk?

I was looking for a role where I could continue working closely with customers while being part of a supportive and customer-focused business.
label.co.uk stood out because of its strong reputation, commitment to customer service, and welcoming culture. Four years later, I’m still proud to be part of the team and contribute to the great service we provide.

What is your role at label.co.uk and what does your typical day look like?

I work in Customer Service & Sales, supporting customers with enquiries, quotations, orders, and product recommendations.
A large part of my role involves problem-solving and helping customers find the best solution for their needs. Whether it’s answering questions, resolving an issue, or helping someone choose the right product, my goal is always to make the process as smooth and straightforward as possible.
One of the things I enjoy most is the variety of the role. No two days are the same, and there’s always a new challenge to tackle.

What makes your job special?

For me, it’s the opportunity to make a genuine difference to a customer’s experience.
I enjoy taking ownership of a challenge and working towards the best possible outcome. It’s incredibly rewarding when a customer knows they’ve been listened to, supported, and looked after.
I also enjoy the relationships that are built along the way and the opportunity to make a positive impact through excellent service.

…and label.co.uk special as an employer?

Without a doubt, the people.
I’m fortunate to work alongside an amazing team who are supportive, knowledgeable, and always willing to help one another. There’s a real sense of teamwork throughout the business, and everyone shares the same commitment to delivering excellent service for our customers.
It’s a positive environment where hard work is recognised, collaboration is encouraged, and people genuinely enjoy working together.

What’s one moment at label.co.uk that really stands out for you?

What stands out most is the way the team comes together during busy periods or when faced with a challenge.
There’s always a willingness to support each other and work together to find the best outcome for our customers. That strong team spirit and commitment to going the extra mile are something I’ve appreciated throughout my time here and one of the reasons I’ve enjoyed being part of label.co.uk for over four years.